Regarding the experience
Where is the experience located?
The event will take place at Blenheim Palace, Woodstock, OX20, 1PP.
Does the experience take place in an indoor or outdoor venue?
The experience will be held in an outdoor venue. This adventure requires the audience to walk between scenes over grass and paths, please wear suitable clothing for the great British outdoors!
How long does the experience last?
The visit will take around 50 minutes.
Is it COVID secure and safe?
The experience is outdoors and designed to be COVID safe. The number of visitors will always be strictly limited and controlled thanks to our reservation system and the timed entries.
Will there be strobe lights?
No.
Will food and beverage be available on site for purchase?
As well as a fridge full of soft drinks in the shop and a trike selling delicious Marshfield ice cream, there is a coffee truck outside of the Peter Rabbit™ Farm Shop to meet your caffeine and snack requirements.
Can I take photos or record the experience?
No photography is allowed within the live experience. However, there are multiple photo opportunities both before and after the show to remember the day.
Will restrooms be available on site?
Yes, there are toilets available with baby changing facilities.
Is the experience suitable for all weather conditions?
Yes this is an all weather experience so come prepared. In the event of winds higher than 40mph, the event may be cancelled. In this case we will notify ticket holders via email and will make our best efforts to rebook your session.
What are the activities?
Take a break from the rescue to find Peter Rabbit in the Activity Area where children can release their creativity! There will be plenty of activities to keep the little ones entertained, including colouring-in, dot to dot, and ‘find Peter’.
Do I need a ticket for an up to 6 months old?
If you have a newborn up to 6 months old and are able to carry your child around the experience, you are not required to book a ticket.
Can I leave my children to take part in the experience?
All children under 16 must be accompanied.
How do I book a ticket for my carer?
Guests requiring assistance throughout the experience are entitled to apply for one free pass for their Personal Assistant/Support worker.
Please note that the Guest requiring assistance must have a valid ticket before applying. Once you have purchased your ticket please contact us here with proof of disability. Here are a few of the documents we accept:
- Middle or Higher rate DLA for care and/or mobility.
- Receipt of Personal Independence Payment (PIP).
- Evidence of being severely sight impaired.
- CredAbility Access Card – + 1 category requirement.
- A recognised Assistance Dog ID Card.
Additional venue information.
Does my ticket include access to Blenheim Palace?
Your ticket does not include access to the Palace or Gardens. A ticket offer will be included in your email ticket confirmation. Please note due to a private event, the formal gardens will be closed on 6 July. The rest of the site will be open as normal, including the Walled Garden.
How do I use codes/vouchers?
Once in the Fever platform, the vouchers can be used once you have selected your ticket, on your order details screen, there is an "add voucher" section underneath the breakdown price and above the total amount to pay.
Who do I contact about lost property?
Common disability related questions
Are Wheelchairs available on site?
Yes! Blenheim Palace have wheelchairs and mobility scooters on site that can be pre-booked on 01993 810530 or they can be requested in person, but availability is not guaranteed. They are collected from the Access Desk at the Palace itself.
What’s the easiest way to get to the Walled Garden from the Palace if I’m in a wheelchair or have limited mobility and don’t drive?
You can take the miniature train! From the main car park to the station area, there is level access. There is a permanent ramp at the train station, which is just by the Palace main car park, and it’s plenty wide enough for wheelchair access as the train has capacity for one wheelchair user per trip. Unfortunately, the train is unable to take mobility scooters on board. Once you reach the Walled Garden station, the access is level there too.
I’m a wheelchair user and want to know if I can experience the whole of the show?
Absolutely! The route around the show is level but there are some areas where the ground may be a little uneven. Our Front of House staff will be on hand to make sure you can travel through that area safely. They will also guide you through an alternative route if you find anything that doesn’t make you comfortable. Our team of Front of House staff and Beatrix Potter will be made aware if you are joining us today so that we can assist you the best we can.
Is there any part of the show I should be aware of as a physically disabled person?
As we say, part of the ground may be a little uneven, but our staff are onsite to assist. There is also part of the show where the audience move through a dark tunnel. Whilst this tunnel is wide enough for a wheelchair user, if you feel unsure then one of our team will assist you through to the next location of our show.
Can I access the Peter Rabbit™ Farm Shop if I am in a wheelchair or have limited mobility?
Yes. There is level access into the Peter Rabbit™ Farm Shop and the doors are wide enough for a wheelchair or mobility scooter to fit through.
I have a child with Autism/Aspergers and may need to take some time out and be somewhere quiet. Is this possible?
Yes. If you need to leave the show for any reason just Beatrix Potter know and she will alert a Front of House Assistant who will look after you. We have a quiet area where you can sit with your child until you feel ready to carry on with your day.
What happens if there is an emergency and we have to evacuate?
We hope that this won’t arise, but if it does don’t worry at all. Our Front of House staff are fully trained to help you in this situation and will look after you all the way to our assembly point. If we restart shows, they will also assist you back to where you were.
Are there accessible toilets on site?
Yes. There are accessible toilets opposite The Peter Rabbit™ Farm Shop. There are also accessible toilets in the main palace.
Am I allowed to bring my service dog?
Please do! Blenheim Palace does allow assistance and support dogs only onto their property and provide water for the dogs in the East Courtyard of the main palace. There is a water bowl for dogs outside the Pizza Café in the Walled Garden area.
Regarding the access to the event
Do I need to wear a mask?
Mask wearing is not a requirement.
Do I need to arrive at the start of my scheduled session?
Please arrive 15 minutes before your designated slot. This is a theatrical adventure, requiring audiences to walk between scenes over grass and paths, please wear suitable clothing for the great British outdoors!
What happens if I arrive late?
The onsite team will do their best to accommodate any late comers though regret that during busy times this may not be possible.
Can I bring animals?
No.
Is there an age requirement?
No, all ages are welcome.
Is there parking available?
What are the prohibited items at the experience?
Flash photography, alcohol, anything which may disturb the other patrons. We advise that babies are carried and the use of buggies avoided.
Where can I get tickets?
Can I purchase a ticket at the event?
You can purchase tickets via your mobile and QR codes at the event. However available sessions can only be purchased up until that session’s start time. We strongly advise that you purchase tickets in advance to avoid disappointment.
Are refunds allowed? What is the exchange policy?
Tickets are generally non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. However, under special circumstances, you can contact us and our user support team will process your request. Make sure to include your ticket order number.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please
contact us for additional help. Make sure to include your ticket order number.
Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?
We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out. Please
contact us for more information. Make sure to include your ticket order number.
What are the official sellers for this experience?
Official tickets for
The Peter Rabbit™ Garden Adventure can only be
purchased on Fever. Tickets are not available on any other website or ticketing platform.
Can I make a Group Booking?
If you would like to book for a group of 10+ people, please
contact us to get in touch with your preferred attendance date and the size of your group.
I can't find my ticket. What can I do?
You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please
contact us.
How can I use my promotional codes?
You can use you promotional code when you purchase your tickets via the Fever app.
Is the site accessible with a pushchair?
The site is accessible with single seat pushchairs but is not with wider side-by-side double seated pushchairs.
GETTING HERE
How do I get to Blenheim Palace?
Blenheim Palace sits at the edge of the picturesque town of Woodstock in Oxfordshire and is only a twenty-minute journey from the city of Oxford.
The Palace is within easy reach of central London and Birmingham. Both cities are around one and a half hours away by car. Free car parking is available on-site, however, we do encourage the use of sustainable public transport as much as possible.
For full information on all the means of travel please CLICK HERE
Travel to Oxford with GWR and you’ll be hopping along in no time.
Travel to Oxford with GWR and you’ll be hopping along in no time. There are two direct trains an hour from London Paddington, and frequent services across the network with a change at Reading or Didcot Parkway. Then jump on the number 7 or S3 bus from Oxford Station to Blenheim Palace.
Alternatively, if you’re travelling at the weekend, take the train to Hanborough Station and connect onto the free shuttle bus direct to Blenheim Palace. Click here to find out more.
Book tickets from anywhere in Britain at GWR.com and save 1/3 with a Family & Friends Railcard.
